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These Terms and Conditions (hereinafter referred to as the \u201cTerms\u201d) govern the rights and obligations between<\/p>\n
Santaruis s.r.o.
Registered office: Z\u00e1vodn\u00ed 470\/3, 735 64 Hav\u00ed\u0159ov \u2013 Doln\u00ed Such\u00e1, Czech Republic
Company ID: 28611411, VAT ID: CZ28611411
E-mail: info@spboarding.com, Tel.: +420 731 158 337
(hereinafter referred to as the \u201cSeller\u201d)<\/p>\n
and the customer \u2013 a natural or legal person (hereinafter referred to as the \u201cBuyer\u201d) when purchasing goods via the online store operated at www.spboarding.com<\/a><\/u><\/strong> (hereinafter referred to as the \u201cE-shop\u201d).<\/p>\n These Terms are drawn up in accordance with the legal system of the Czech Republic and the legislation of the European Union, in particular:<\/p>\n The Seller delivers goods both within and outside the European Union. The contractual relationship is governed by the laws of the Czech Republic. The presentation of goods on the E-shop is for informational purposes only and does not constitute an offer to enter into a contract.<\/p>\n The purchase contract is concluded when the Buyer submits an order and the Seller confirms it via e-mail.<\/p>\n By submitting the order, the Buyer confirms that they have read and agree to these Terms.<\/p>\n All prices listed on the website are final, including VAT and all related fees (excluding possible customs duties or import taxes outside the EU).<\/p>\n The purchase price may be paid online by credit card via the secure Comgate<\/strong> payment gateway. The price confirmed at the time of order confirmation is final and will not be changed.<\/p>\n The Seller will ensure delivery of goods to the address provided by the Buyer.<\/p>\n Delivery time depends on product availability and the selected shipping method.<\/p>\n Goods made to order will be dispatched no later than 3 weeks<\/strong> from the conclusion of the purchase contract.<\/p>\n If the order cannot be fulfilled, the Seller will promptly inform the Buyer and offer an alternative solution or a refund.<\/p>\n The Buyer \u2013 consumer \u2013 has the right to withdraw from the contract without giving any reason within 3 weeks<\/strong> of receiving the goods.<\/p>\n Withdrawal may be made by e-mail or in writing, sent to the Seller\u2019s address.<\/p>\n The Buyer shall return the goods to the Seller at their own expense within 14 days of withdrawal.<\/p>\n The Seller will refund all payments received, including shipping costs, no later than 14 days after receiving notice of withdrawal, using the same payment method unless otherwise agreed.<\/p>\n Goods made to order according to the Buyer\u2019s specifications or wishes (e.g. via an online configurator) cannot be returned or withdrawn from without reason, as such goods are customized under Section 1837(d)<\/strong> of the Czech Civil Code.<\/p>\n The buyer is required to confirm the BOARD COMPATIBILITY CHECK<\/strong> during configuration, thereby bindingly agreeing that the distance between the centers of the mounting inserts is 152.5 mm (6 inches)<\/strong> or 155 mm.<\/strong><\/p>\n If the customer confirms this, any claim regarding incorrectly chosen compatibility will not be considered.<\/p>\n Claims arising from improper installation or incompatible equipment will not be accepted.<\/p>\n If such customized goods are defective, the Buyer retains full warranty and complaint rights as per Article 7 of these Terms.<\/p>\n The Seller is liable for defects that the goods have upon receipt and for defects arising during the 24-month warranty period<\/strong>.<\/p>\n The Buyer must report a defect without undue delay after discovering it.<\/p>\n Complaints can be submitted via e-mail or in writing, ideally with proof of purchase and a description of the defect.<\/p>\n The Seller will process the complaint within 30 days<\/strong> of its receipt.<\/p>\n The Seller processes personal data in accordance with Regulation (EU) 2016\/679 (GDPR)<\/strong> and Act No. 110\/2019 Coll.<\/p>\n The data controller is Santaruis s.r.o.<\/strong><\/p>\n Personal data (name, address, e-mail, phone number) are processed solely for the purpose of:<\/p>\n The consumer has the right to contact the Czech Trade Inspection Authority (www.coi.cz<\/a><\/u>)<\/strong>, which provides out-of-court consumer dispute resolution.<\/p>\n2. APPLICATION OF LEGAL REGULATIONS<\/strong><\/h6>\n
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For deliveries outside the EU, the Buyer is responsible for any customs duties, taxes, or other charges related to the import of goods into the respective country.<\/p>\n
In the case of consumers from other EU countries, this does not affect their rights under the laws of their country of residence.<\/p>\n3. CONCLUSION OF THE CONTRACT<\/h6>\n
4. PRICES AND PAYMENT TERMS<\/h6>\n
5. DELIVERY OF GOODS<\/h6>\n
6. WITHDRAWAL FROM THE CONTRACT (RETURN OF GOODS)<\/h6>\n
7. COMPLAINTS AND WARRANTY<\/h6>\n
8. PERSONAL DATA PROTECTION<\/h6>\n
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9. OUT-OF-COURT DISPUTE RESOLUTION<\/h6>\n